A growing international company is seeking an IT Operations & Cloud Manager to take ownership of its technology support, systems, and IT operations. This is not simply a technical support role. We are looking for someone who combines technical understanding, strong people skills, process ownership, and operational leadership.

Working with Israel and US teams.

Responsibilities:
Own the IT helpdesk process and ensure fast, professional support.
Create clear systems for handling urgent, high, medium, and low priority issues.
Manage escalation processes for more complex technical problems.
Ensure excellent employee technology experience, including onboarding and equipment setup.
Oversee accounts, permissions, devices, and technology systems.
Manage IT support teams in Israel and the US.
Work with DevOps and external vendors when required.
Identify opportunities for automation and process improvement.
Provide ownership and direction across the company’s IT environment

Company, located in Tel Aviv, Jerusalem, Atlanta and New York, is looking to hire an experienced, self-driven Back End Developer to join our development team and help us create a leading platform connecting millions of homeowners with reliable home improvement contractors throughout the U.S